The ability to gain a comprehensive, real-time account of the status of your operations.
Data is collected from multiple locations, providing a single source of truth that is presented with high accuracy and an appropriate level of detail, so you have access to information that is fit for purpose.
Customers
-
Observe queue lengths, processing and waiting times; sample customer feedback.
Process
-
Determine status and location of flights, passengers, bags or other resources.
Staffing
-
Instantly see employee numbers at check-in stands, security facilities and gates.
Infrastructure
-
Recognize empty stands, closed gates or unused laterals - instantly and in real-time.
Observation provides detailed and comprehensive insight into airport or airline operations: data that is regularly updated, so you always know who, what, when and where.
The ability to increase employee understanding so they can make the right decision at the right time based on the right information.
This ensures the highest degree of overall operational effectiveness when unanticipated changes occur. Ultra’s single source of truth ensures that every decision is accurate, relevant and timely: whether that’s part of the ‘business as usual’ process or in response to Irregular Operations.
Staff response
-
Deliver accurate, consistent and unambiguous decisions based on clear, comprehensive information.
Short Term Re-planning
-
Recognize and reflect change through dynamic business logic, allowing environments and equipment to be repurposed in advance.
Irregular Operations
-
Mobilize workforces instantly, with clear and unambiguous communication; each task is tracked dynamically, forming a reviewable audit trail.
Response provides agility by creating a repeatable decision trail, while supporting the management of planned and unplanned challenges.
The ability to drive the business intelligence required to understand success and failure patterns.
Ultra’s single source of truth provides evidence of operational inefficiencies, pinch points and failure patterns, as well as both a pre-emptive and retrospective evaluation of process efficiency.
Probability and Prediction
-
Warn users of potential issues in real-time to allow corrective actions; determine recurrence rate of emergency situations; confirm responsibility centres.
Deployment and Utilization
-
Calculate improved usage patterns and staffing ratios across all facilities.
Training and Communication
-
Prioritize employee education where challenges and opportunities are most evident.
Demand and Feedback
-
Determine most and least heavily subscribed facilities and replan accordingly; measure customer response.
Analysis provides vision through accurate operational reporting and post-operational performance analysis.
The ability to progress through course corrections and strategic innovation.
Evolution provides support for ever-increasing volume and complexity, and letting your business grow via confident, measured steps.
Process
-
Replace, modify or extend process to account for failure patterns and pinch points.
Staff
-
Extend, reduce or deploy staff; retrain staff where necessary.
Infrastructure
-
Increase, repurpose or decommission infrastructure in line with current and future predictions.
This evolution provides growth through tools which allow you to identify process inefficiencies, improve responsiveness and support future requirements; and, importantly, to then measure the effectiveness of the changes that you implement.
Heightened Efficiency
The result of applying the Ultra Equation.
Observation
-
Insight into airport or airline operations that are regularly updated, detailed and comprehensive, so you always know who, what, when and where.
Response
-
Agility by providing a repeatable decision trail while supporting the management of planned and unplanned challenges.
Analysis
-
Vision through accurate operational reporting and post-operational performance analysis.
Evolution
-
Growth by providing tools which allow you to identify process inefficiencies, improve responsiveness and support future requirements.
Heightened Efficiency is the key to a profitable business, providing continuous, evidence based business enhancement through targeted resourcing, restructuring and investment.
"Over the last 6 years we have gone from being one of the lower scoring ports in the Cathay network for baggage to one of the best, with a mishandling rate close to zero. The Ultra system has been an integral part of this improvement; it is versatile enough to be configured exactly as required, but it is simple to use, and ensures that our baggage reconciliation is accurate and secure."
Airport Services Manager for Cathay Pacific Airways, O. R. Tambo International Airport, Johannesburg