Baggage
Management
Airlines are increasingly measured on whether they can deliver a passenger’s bags accurately and on time. Despite the mishandling rate halving over the last ten years, the industry annually spends more than $2bn dollars repatriating bags. In order to reduce this figure further, airlines and airports are turning to Baggage Management solutions.
In order to be able to manage your bags, you need to be able to answer three questions. Firstly, where are my bags? Secondly, are my bags secure? And lastly, are my bags correctly loaded? Ultra’s Baggage Management tools help you answer these questions.
Reducing mishandled bags, and improving the baggage handling process, relies on one vital commodity: information. Ultra’s Baggage Management tools provide information which is accurate, relevant and timely, allowing operators to instantly understand the status of a bag, ULD or flight; respond to operational matters instantly and consistently; and to be able to analyze those decisions, allowing the process to evolve.
Ultra’s tools help you guarantee compliance with IATA, ACI and local mandates on reconciliation and tracking, while providing a sophisticated set of functions and capabilities to help you iteratively improve your baggage processes and ultimately reduce mishandling.
"We are delighted that Ultra has helped deliver a better passenger baggage experience and improved resilience to baggage operations, whilst enabling Heathrow Airport to make significant efficiency improvements."
IT Baggage Programme Leader, London Heathrow Airport
"Ultra has an excellent Baggage Management product, and also an excellent on-site team that use their knowledge of both the airport and the product to help airlines improve their processes on a daily basis."
Airline Operators Committee O. R. Tambo International Airport
Intelligence
Business
UltraAPEX is an Airport Performance Expert System, providing a centralized, fully integrated view of the contents of any Operational Database. UltraAPEX provides customizable graphical entities, which make all such data exceptionally easy to inspect, analyze and cross-reference.
When applied to the UltraTRAK database, the Business Intelligence capabilities of UltraAPEX can be used to give a unique operational view based on actual data in order to detect operational pinch points and predict future problems. For instance, UltraAPEX can graphically show you:
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High volume connections; allowing you to plan airport resources to simplify the baggage handling path for busy routes.
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Mishandled bag trends; providing an instant, high level view on mishandling across the network.
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Handler performance; allowing ground handlers to see whether staffing levels and handler work rate are as expected.
However, the real power of UltraAPEX comes when these simple empirical charts are combined. So displaying inbound connections with mishandling trends can identify up-line stations with segregation issues that lead to operational issues at your station; or combining handler loading rates with baggage volumes can identify where a shift change is affecting operational continuity.
UltraAPEX Business Intelligence is available as an optional module within the UltraTRAK Baggage Management system.
"I'm extremely impressed by the advanced baggage management reporting capability."
Manager Global Baggage, Virgin Atlantic